Refund policy

No Return and No Refund Policy

Thank you for shopping with Chelsea Nicole Creations. We take pride in offering high-quality pottery products, and we hope you are satisfied with your purchase. Before completing your order, please review our No Return and No Refund Policy.

1. No Returns: All sales on our pottery site are final. We do not accept returns for any reason, including but not limited to change of mind, dissatisfaction with the product, or ordering the wrong item. Please carefully review your order before finalizing your purchase.

2. No Refunds: We do not provide refunds under any circumstances. Once an order is placed and payment is received, it is considered a final sale. We encourage customers to reach out to our customer service team before placing an order if there are any uncertainties or questions regarding our products.

3. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We may request photographic evidence of the damage or defect. If the issue is verified, we will work with you to provide a suitable resolution, which may include a replacement of the damaged or defective item.

4. Order Cancellation: Once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase. In case of any issues or concerns, contact our customer service team before completing the transaction.

5. Shipping Issues: We are not responsible for shipping delays, lost packages, or any issues that may arise during the shipping process. If you encounter problems with the delivery of your order, please contact the shipping carrier directly.

6. Custom and Personalized Items: Custom and personalized items are made to order and are non-refundable. Ensure all details and specifications are accurate when placing an order for custom or personalized products.

By completing your purchase on our pottery site, you acknowledge and agree to abide by this No Return and No Refund Policy. If you have any questions or concerns, please contact our customer service team before making your purchase.

Thank you for choosing Chelsea Nicole Creations. We appreciate your understanding and cooperation.